Strategic Support

A strategic framework to support your business is key, it consists of the following:

• Your vision for the clinics future,
• Your mission – or, how and what you will do to get there,
• Core values that define how you will react in every situation,
• Strategies to help you live the mission
• An action plan with objectives, goals and a time line to guide your daily, weekly and monthly forward planning.

Your personal and professional success hinges on how well you define and live your vision, mission and core values. Each of these concepts acts like a rudder or a keel, helping to steer your organization in the right direction and keep it on course.

Vision

If there is a spark of genius….

It must lie in the transcending ability to assemble - out of all the alternatives offered - a clear and articulated vision of the future that is at once simple, easily understood, clearly desirable, and energizing.

•  Warren Bennis & Burt Nanus –leaders

Vision is about “what succeeding looks like”. It is focused on the future and represents the desired outcomes for your practice. It should always be a stretch……..

Without vision, teams are can be immobilized. Vision gives teams a sense of worth and pride in their organizations – understanding where they are going and what is expected to get there.

Innovative Veterinary Solutions Vision

“To become the most sought after practice management and on-site training consultant for Ontario's companion animal practices, ”

Mission

A Mission statement is a precise description of “WHAT” you do - “WHY” you exist and “HOW” you do what you do. Each member of an organization should be able to verbally express this mission.

• Companies whose employees understand the mission and goals enjoy a 29 percent greater return than other firms (Watson Wyatt Work Study).

Innovative Veterinary Solutions Mission

The What, Why and How………….

Innovative Veterinary Solutions builds a strategic framework to support organizational development, self-directed work teams and staff retention within veterinary hospitals.

By creating action plans to increase client service and staff satisfaction we help clinics to live their vision with passion, everyday.

Core Values

Focus and Direction – Clear alignment around why the team exists and where the team is headed. Clearly defined, “stretch” goals in place. Team members are enthusiastically united in pursuit of our vision.

Continuous Learning – An Environment that honours questions as much as answers. We work in pursuit of increased learning and team development. Teams tap into the learning of each new skills that members achieve.

Integrity – We perform activities and work in an environment consistent with our values. This workplace environment does not violate our personal beliefs. We keep the promises we make to our customers.

Trust and Mutual Respect – The team trusts each other. Trust is established through a climate that allows for disclosure without judgment. Support exists to express our opinions and ideas without fear of consequences.

Open Communications – team members say what they think and feel without fear of judgment. This input is not only valued, it is critical to our growth. Team members participate fully in meetings and discussions. Team members deal openly with differences of opinions and are not afraid to do so.

Creative Achievement – Opportunity to create new concepts, products, and services, structures and systems that do not follow established patterns or procedures. Creative autonomy is supported with accountability.

Required Skills

Leadership skills

•  Being Visionary
•  Initiating/promoting/facilitating change
•  Forward planning
•  Thinking Strategically
•  Building teams and inspiring others to stretch
•  Selecting the right people for the right positions

Investigative skills

•  Researching/reporting on subjects or areas of concern
•  Diagnosing and clarifying problems
•  Testing out ideas and trouble shooting
•  Determining policies and procedures/best practices – defining lessons
    learned
•  Creating new ideas, visualizing and imagining the outcomes of a task or
    idea

Strategic Skills

•  Developing models to bring order to chaos
•  Thinking in the big picture of the 20,000 level
•  Analyzing financial data and reports – making recommendations
•  Estimating costs/pricing out jobs – negotiating the best deals
•  Managing a budget and allocating resources

Human Relations Skills

•  Interviewing and critiquing constructively
•  Mentoring – seeing/developing potential in others
•  Coaching others to make decisions and solve problems
•  Empowering, motivating
•  Managing conflict, settling disputes/reconciling teams
•  Negotiating solutions/mediation
•  Acting as a liaison to accountants, lawyers, governing bodies

Consulting skills

•  Networking
•  Organizing projects and information
•  Presenting ideas, recommending alternatives and following up
•  Evaluating outcomes

Bio

Lauren O'Leary – RVT CVPM

A seasoned professional, Lauren is an outstanding manager and communicator. She is a Certified Veterinary Practice Manager, a Registered Veterinary Technician, a speaker, trainer and author who truly care about the future of the veterinary profession. Her charismatic presentations make learning simple. She is a results oriented team leader with the ability to compete effectively in an ever-changing market place.

With over 10 years of experience working with international head offices in large multi-national corporations, Lauren's perspective includes big business processes with small business speed.

During her career, Lauren has had an opportunity to work with some of the best consultants, professionals, and veterinary care teams in Canada, the US and the UK. Her network is extensive and she happily shares both her knowledge and her contacts.

An active member of the Veterinary Hospital Managers Association; Ontario Veterinary Medical Association; Ontario Association of Veterinary Technicians; Canadian Association of Animal Health Technicians, Lauren spends much of her volunteer time working within the field of animal health.

She volunteers for The Lions Foundation of Canada, Dog Guides and as a former member of the Board of Directors for 4 years, Lauren continues to enthusiastically support Petsmart Charities of Canada Inc.

An avid gardener, and foster parent for guide dog puppies “Tonka” and “Blake” Lauren and her family have just moved from Oakville to Alliston, Ontario. They share their home with Eric the cat, three tanks of fish and a newt.